What every tertiary provider must do under the Pastoral Care Code 2021 — and how NZQA audits compliance.
The Pastoral Care Code 2021 applies to all tertiary providers in New Zealand. It sets minimum obligations for learner wellbeing, accommodation, mental health support, and pastoral care systems. International learner providers have additional obligations on top of these. NZQA audits compliance — non-compliance can result in conditions on registration.
All provider obligations: wellbeing, accommodation, critical incidents, complaints.
Additional obligations for providers enrolling international learners.
Student health information
Wellbeing obligations
What auditors look for
International learner complaints
Workstep lets your RAs and student advisors ask pastoral care questions and get answers from your procedures and the Code — at any hour.
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